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We have a Officejet Pro 8710.... Trying to update printer…

Customer Question
We have a Officejet...

We have a Officejet Pro 8710....

Technician's Assistant: What kind of computer or device are you printing from?

Trying to update printer apps so we can scan. keeps telling us print apps on this printer are unavailable and to try later

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just need those aps to update

Submitted: 3 months ago.Category: Printers
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Answered in 4 minutes by:
4/2/2018
Technician: Mike Taylor, Technician replied 3 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,628
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Best thing to do here is to uninstall and delete the print apps then restart your computer

I will then give you the most current software for your operating system to make things right.

Sounds like a glitch in the software is preventing updates so this would be the best way to tackle this

Thanks Mike

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Technician: Mike Taylor, Technician replied 3 months ago

Please click here after the removal and update has been done and download the software and driver package

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Customer reply replied 3 months ago
Are you saying to uninstall the drivers
Technician: Mike Taylor, Technician replied 3 months ago

Remove everything related to your printer so we can put it back fresh and updated...

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Mike Taylor
Mike Taylor
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Category: Printers
Satisfied Customers: 2,628
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Experience: 10 yrs experience owning a computer business.

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