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My printer won't connect to the network. Wirelessly. Not…

Customer Question
My printer won't connect...

My printer won't connect to the network

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Not sure

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just need connecting

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
4/2/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox (photocopy) without using the computer?

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 4 months ago
hp hp office jet 4650 window 10 no can't copy photocopy
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

May I know the response you are getting while trying to copy like Xerox (photocopy) without using the computer?

Thank you.

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

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