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Bought new ink and the printer won't print. I think

Customer Question
Bought new ink and...

Bought new ink and the printer won't print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I think wireless

Technician's Assistant: When did you last update the printer driver software?

I haven't . How do I do that

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

It is aHP deskjet 2542

Submitted: 5 months ago.Category: Printers
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Answered in 2 hours by:
4/2/2018
Technician: Syseng, Engineer replied 5 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,068
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

If the ink cartridges are genuine HP, then the printer should print without issues.

So next remove the new ink cartridges, and closely inspect each one for a very transparent plastic film that covers the area of the cartridge that interfaces with the printer. If there is a plastic film still on the interface area, remove the film and then install the cartridges back into the printer. If the printer does not immediately recognize the new ink cartridges do the following:

Unplug the printer power cord and unplug all peripherals. Then leave the printer for about 5 minutes to let all power drain. Then plug the printer power cord into a wall socket (not a surge protector or power strip) and then plug the printer back into all peripherals. Then power up the printer and test to see if the issue is resolved.

Please let me know the result.

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Syseng
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Syseng, Engineer
Category: Printers
Satisfied Customers: 8,068
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