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Black is not printing put new ink in twice seems to be

Customer Question
Black is not printing...

Black is not printing put new ink in twice seems to be clogged

Technician's Assistant: What's the model of your printer?

Mfc6490wc

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No messages i can open the lid

Submitted: 4 months ago.Category: Printers
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Answered in 2 hours by:
4/1/2018
Technician: Syseng, Engineer replied 4 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,938
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Cleaning the print head should resolve the issue. To do that open the web page at the link below:

click here

Follow the instructions to clean the black ink.

Let me know if you need assistance with any of the steps.

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Syseng
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Category: Printers
Satisfied Customers: 7,938
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