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Canon mg 3520 503 error. Never

Customer Question
Canon mg 3520 b...

Canon mg 3520 b 503 error

Technician's Assistant: Is your Canon printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Never

Submitted: 18 days ago.Category: Printers
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Answered in 22 minutes by:
4/1/2018
Technician: Nathan, Engineer replied 18 days ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,936
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 18 days ago

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2012 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Nathan, Engineer
Category: Printers
Satisfied Customers: 28,936
28,936 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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