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I have a Canon MX992. Somehow the settings for printing have…

Customer Question
I have a Canon...

I have a Canon MX992. Somehow the settings for printing have defaulted to printing two sides everytime. Even when I'm not sending the print job through the computer. I have tried to reset, through the menu, but it doesn't solve the problem.

Technician's Assistant: What kind of computer or device are you printing from?

A Canon PIXIMA MX992

Technician's Assistant: How long has this been going on with your MX992?

A week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It's been several months.

Submitted: 3 months ago.Category: Printers
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Answered in 4 hours by:
4/1/2018
Technician: Md. Sadique, Engineer replied 3 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it took so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I still need help.
Technician: Md. Sadique, Engineer replied 3 months ago

What is the operating system of your computer?

Windows/MAC

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Customer reply replied 3 months ago
Windows 10
Technician: Md. Sadique, Engineer replied 3 months ago

Would you like me to remote into your computer and fix the issue?

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Customer reply replied 3 months ago
I no longer need help. Thank you.
Technician: Md. Sadique, Engineer replied 3 months ago

Thanks for using JustAnswer.

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Shefin
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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