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I have an OfficeJetPro 8715 which keeps getting uninstalled.

Customer Question
I have an OfficeJetPro...

I have an OfficeJetPro 8715 which keeps getting uninstalled. Solution Center wants me to use a USB cable which I don't have. My tech gets it connected on the keyboard buts he's out of town for 2 weeks. Can you walk me through it?

Technician's Assistant: What's the brand and model of your printer?

HP Office

Technician's Assistant: How long has this been going on with your HP printer?

This is the 2nd in 2 weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

My screen just reduced in size and I can't read your response

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 59 minutes by:
4/1/2018
Technician: technicalcat, Consultant replied 3 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,588
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Have you already connected the printer to your wireless network? This is usually accomplished by using the buttons and small screen on the printer itself (not your computer)

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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