Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an HP 6520 Photomart printer. It has worked great --

Customer Question
I have an HP...

I have an HP 6520 Photomart printer. It has worked great -- until yesterday. The BLACK does not seem to print. I have changed the nearly full cartridge with a new one, but still get no BLACK out of it. I noticed it first when I tried to copy a document, and it printed all colors of the document, but not the BLACK. Same with printing from my documents online (like my bank statement today) Suggestions?

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No message -- just no BLACK -- other colors seem to be OK. I needed to save a letter I wrote, so I did a select-all and changed the font to RED -- saved it OK in RED.

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New HP cartridge from COSTCO

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No -- can it be fixed, or is the printer kaput?

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/31/2018
Technician: Russell H., Printer and Office Tech replied 3 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,788
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your printer question.

I think you should try a certain cleaning procedure that I have found effective, first.

In outline:
1. Clean the (black) printhead. (Not manually, but by using the Cleaning function in the printer's own Setup/Settings menu, perhaps under Maintenance - or, its equivalent on the computer, in the HP printer's software.)
2. Wait 1/2 hour to several hours or overnight, leaving the printer On but unused (no print jobs, etc.)
This allows waste ink to soak into the printhead and hopefully dissolve dried ink etc.
3. Clean the printhead a second time.
4. Wait again (as in step 2 above) for 1/2 hr. to several hrs., printer On but unused.
5. Clean the printhead a third time.
Then test whether black ink is showing up at all in prints at this point. If it is, even faintly, then repeating this procedure will (eventually, at the cost of a certain amount of ink wasted in the process) clear up the clogged printhead.

After that fails, if it does fail, what you need to do is to decide whether replacing the printhead (which will cost something considerable, more than you would think usually) is better, given the printer's age, or whether it would be more preferable for you to replace the printer altogether with a new one (and hopefully recycle the old printer, always a good idea.)

So try the triple-cleaning-with-wait-times that I recommended, and get back to me if it doesn't work for you (so I can advise you further...)... or if it does help (- I always like to hear that something I recommended has worked!)

Ask Your Own Printers Question
Customer reply replied 3 months ago
Thank you -- I need to write this all by hand since I could not print it!
Technician: Russell H., Printer and Office Tech replied 3 months ago

I'm sorry to hear that - I did write the instructions rather long, to ensure no mistakes were made. The basic version:

1. Cleaning (of printhead by menu function)

2. pause for 15 minutes to several hours, printer unused.

3. Another Cleaning, as (1)

4. another pause, as (2)

5. another Cleaning, then test print, see if black shows up ...

Ask Your Own Printers Question
Customer reply replied 3 months ago
Help!
Technician: Russell H., Printer and Office Tech replied 3 months ago

What's wrong? how can I help with it?

Ask Your Own Printers Question
Customer reply replied 3 months ago
How do I do a remote connect so that you can fix it?
Technician: Russell H., Printer and Office Tech replied 3 months ago

I cannot fix the problem with your printer... it's a problem in your printer.

Just follow the instructions... it has a good chance of working, if you are willing to follow those instructions over the course of at minimum 45 minutes (to overnight perhaps, if you don't have the time right now.)

If I tried to do it for you through the computer, you would have to tell me how it was coming out, etc. etc. So it is not really an approach for a Secure Remote connection, I am sorry to say.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Thanks, Russell. The problem is that I cannot find #1. (I don't know where to look for the Setup/Settings menu.)
Technician: Russell H., Printer and Office Tech replied 3 months ago

Go to the printer.

The Settings menu - it has a wrench or spanner icon. If it just isn't visible, press HOME first. Then it should show up.

Settings

Tools

Clean Printhead

is how to run a Cleaning on this model. I hope that helps.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Thank you, Russell. I have done as you said, and the printer seems to be doing something! Yea!
Technician: Russell H., Printer and Office Tech replied 3 months ago

Good. Each cleaning takes about 3 minutes to fully complete. No paper feeds through... usually, unless this model behaves differently.

The cleanings, and the pauses between them for the waste ink to soak into the printhead, are needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,788 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have Windows 10, 64 bit and my HP 6520 printeer will not
I have Windows 10, 64 bit and my HP 6520 printeer will not print black anymore, happened right before I changed cartridges thinking that was the problem. How do I fix this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have an HP, I have a HP Deskjet 3520 Print, Copy & Scan. I
I have a HP Deskjet 3520 Print, Copy & Scan. I changed all the ink cartridges. After that I attempted to print and I only get a small portion of the document I wanted printed. Do you think I might have faulty cartridges? I am using Windows 10. Hi Pearl … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an HP 6520. It is printing colors but not black. I
I have an HP 6520. It is printing colors but not black. I have installed a new cartridge. The Print Quality Diagnostic printout looks OK except that the black block is clear. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My printer is NOT printing. I put in new cartridges, tried
My printer is NOT printing. I put in new cartridges, tried cleaning the cartridges, I'm told that it will be cheaper to get a new printer than to try and clean out the cartridges What do you think? It… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have replaced all the ink cartridges in my Canon Pixma5320
I have replaced all the ink cartridges in my Canon Pixma5320 printer as of yesterday. I need to print copies of some cancelled checks appearing on my bank statements - the printer prints all colored a… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
My printer won't print from Word. I was able to print an
My printer won't print from Word. I was able to print an email message. The paper slides through and sounds like it is printing but it comes out blank. Ink cartridges are in securely in place. HP Desk… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have a fairly new HP photosmart 6520. I have run out of
I have a fairly new HP photosmart 6520. I have run out of cyan ink, but cannot get the printer to print plain black pages in an emergency. Everything comes out red, even though there is lots of black … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have an HP Photosmart C6300 printer. It started printing
I have an HP Photosmart C6300 printer. It started printing blank sheets of paper. I replaced the ink cardridges, but it still printed blank sheets, My husband has tried a few things....cleaning ink je… read more
Richard
Richard
Retired
Associate Degree
3,442 satisfied customers
Hi! Have a new Lexmark Printer/Copier. Its great! Either
Hi! Have a new Lexmark Printer/Copier. It's great! Either I missed the instructions to change font size or... Can you please send me the instructions or give me the page number or location. I have a D… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Epson CX4800, was printing fine. All of the sudden, its only
Epson CX4800, was printing fine. All of the sudden, it's only printing part of the documents. It's almost as if it's not receiving all of the print data. Like it has clogged print head but I've run th… read more
tek_babe
tek_babe
Technical Support Coordinator
Associate Degree
20 satisfied customers
Can I change an HP All in One High Capacity XL 02 "Black" cartridge
Can I change an HP All in One High Capacity XL 02 "Black" cartridge without refilling the other colors? The manual states "Note: use only the ink cartridges that came with the printer. the ink in thes… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
Why has my HP 930C printer stopped printing in colour, by this,
Why has my HP 930C printer stopped printing in colour, by this, I mean on the test sheet after cleaning the contacts I only get black and mauve colours showing… read more
Wendell Huneycutt
Wendell Huneycutt
Senior Technician
Associate Degree
107 satisfied customers
I just wrote a book. How do I work around this printer always
I just wrote a book. How do I work around this printer always telling me to replace cartridges when I am just printing in black?… read more
Aaron.Anderson
Aaron.Anderson
System Administrator
Associate Degree
65 satisfied customers
I have an HP Deskjet D2660 and all of a sudden it wont print.
I have an HP Deskjet D2660 and all of a sudden it won't print. It's connected properly, but plain paper comes out when I give the print command. I can't find my disk to reinstall it either. What can I… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My HP Officejet 5610 All-In-One printer, which has performed
My HP Officejet 5610 All-In-One printer, which has performed well for nearly four years, developed a glitch after I changed its #22 and #58 cartridges. Previously, when I conducted an alignment check,… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
Our HP deskjet 6122 wireless has suddenly stopped responding
Our HP deskjet 6122 wireless has suddenly stopped responding to the print command, even though our MacBooks are comfortably online via the cable modem and Airport Extreme. The computer displays act as… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
HP J6480 when printing a Word document (no color), it prints
HP J6480: when printing a Word document (no color), it prints in a light blue. The cartidges are new and test okay for all colors and black. Print quality is set to best and I have tried both automati… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Epson Stylus Photo 1280 Prints red lines across documents
Epson Stylus Photo 1280 Prints red lines across documents and photos. Installed a new color cartrige. Printer maintenance print check is OK. Have run the on-line troubleshooting. The final color align… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x