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I purchased a canon pixma Ts6020 and it says contact

Customer Question
I purchased a canon...

I purchased a canon pixma Ts6020 and it says contact service

Technician's Assistant: What kind of computer or device are you printing from?

It will not do anything.

Technician's Assistant: How long has this been going on with your Pixma?

Since purchase. I purchased it online through wish.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Maybe a month ago but it said that as soon as we got it set up.

Submitted: 4 months ago.Category: Printers
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Answered in 44 minutes by:
3/31/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 4 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What operating system is installed in the computer?

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Customer reply replied 4 months ago
Windows 10
Technician: Elgin Vega, Computer Hardware Engineer replied 4 months ago

How are you connecting the printer, USB, Wireless or wired lan?

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Customer reply replied 4 months ago
Wireless but I don't want to pay to have you work on this. Thank you though
Technician: Elgin Vega, Computer Hardware Engineer replied 4 months ago

dont want the service then?

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Customer reply replied 4 months ago
No thank you
Technician: Elgin Vega, Computer Hardware Engineer replied 4 months ago

Ok have a nice day

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Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,818
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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