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Have a Cannon Image Class 624Cw printer that will not load…

Customer Question
Have a Cannon Image...

Have a Cannon Image Class 624Cw printer that will not load paper. Gives me paper jam error but there is no jam either under or at the rear of the printer

Technician's Assistant: What's the brand and model of your printer?

Cannon Image Class 624Cw

Technician's Assistant: How long has this been going on with your Canon printer?

Just today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Have not updated OS on computer

Submitted: 3 months ago.Category: Printers
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Answered in 2 hours by:
3/31/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,582
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
No thanks
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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