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Need to clear a paper jam, CANON MX392, just right now, MAC…

Customer Question
Need to clear a...

Need to clear a paper jam

Technician's Assistant: What's the brand and model of your printer?

CANON MX392

Technician's Assistant: How long has this been going on with your MX392?

Just right now

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

MAC OSXEL CAPITAN 10.11.6

Submitted: 3 months ago.Category: Printers
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Answered in 1 hour by:
3/31/2018
Technician: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 731
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the link below to see the paper jam clearing instructions with diagrams.

link: https://support.usa.canon.com/kb/index?page=content&id=ART142397

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

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Sheri
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Category: Printers
Satisfied Customers: 731
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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