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Not able to install Brother MFC-J885dw to my HP Envy 2017…

Customer Question
Not able to install...

Not able to install Brother MFC-J885dw to my HP Envy 2017 computer. Do not have any disc provision in this computer.

Technician's Assistant: What kind of computer or device are you printing from?

HP Envy 2017 model

Technician's Assistant: How long has this been going on with your MFC-J885DW?

New install. connect wireless

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Did not update recently

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

None

Submitted: 3 months ago.Category: Printers
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Answered in 5 minutes by:
3/31/2018
Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 3 months ago

do you have a usb cable you can connect printer with temporarily?

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Shefin, Printer and Office Equip. Specialist
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