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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Not able to install Brother MFC-J885dw to my HP Envy 2017

Customer Question

Not able to install Brother MFC-J885dw to my HP Envy 2017 computer. Do not have any disc provision in this computer.
JA: What kind of computer or device are you printing from?
Customer: HP Envy 2017 model
JA: How long has this been going on with your MFC-J885DW?
Customer: new install. connect wireless
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: did not update recently
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: none
Submitted: 7 months ago.
Category: Printers
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

do you have a usb cable you can connect printer with temporarily?