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Just bought a new printer, installed but it will not print.

Customer Question
Hi just bought a...

Hi just bought a new printer, installed but it will not print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Just now

Submitted: 3 months ago.Category: Printers
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Answered in 9 minutes by:
3/31/2018
Technician: ITCris, Technician replied 3 months ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,968
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Did you install the HP software for your printer?

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Technician: ITCris, Technician replied 3 months ago

You have ensured that your printer is connected to WiFi?

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Customer reply replied 3 months ago
no, I do not want to pay an additional 39.00
Customer reply replied 3 months ago
are you able to assist me?
Technician: ITCris, Technician replied 3 months ago

I am sorry I will have to sign off as I need to attend to something. I will opt out and another expert will assist you further.

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Customer reply replied 3 months ago
Wow.........
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What operating system is installed in the computer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

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Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

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Md. Sadique

Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Technical

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