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Won't print. I have reset it, and now am trying to uninstall…

Customer Question
Won't print. I...

Won't print. I have reset it, and now am trying to uninstall and then reinstall it. Can not reinstall, get an error messge.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Never have

Submitted: 5 months ago.Category: Printers
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Answered in 1 hour by:
3/31/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Are you available for a remote session so I can check the printer?

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Customer reply replied 5 months ago
I am now.
Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

Hi, sorry I was not available, Are you ready?

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Customer reply replied 5 months ago
Hello?
Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

Let me send the remote session

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Technician: Elgin Vega, Computer Hardware Engineer replied 5 months ago

Use this link.

www.justanswer.com/remotedesktop/join.aspx?Session=f8be6428-cd5a-4d49-892a-692548c579a9

Click I agree install the software and I will be connected

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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