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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Won't print. I have reset it, and now am trying to uninstall

Customer Question

Won't print. I have reset it, and now am trying to uninstall and then reinstall it. Can not reinstall, get an error messge.
JA: Is your printer displaying the error on all print jobs, even after you restart it?
Customer: yes
JA: When did you last update the printer driver software?
Customer: never have
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Elgin Vega replied 7 months ago.

Hi, my name is***** will try my best to help you with this request.

Are you available for a remote session so I can check the printer?

Customer: replied 7 months ago.
I am now.
Expert:  Elgin Vega replied 7 months ago.

Hi, sorry I was not available, Are you ready?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Hello?
Expert:  Elgin Vega replied 7 months ago.

Let me send the remote session

Expert:  Elgin Vega replied 7 months ago.

Use this link.

www.justanswer.com/remotedesktop/join.aspx?Session=f8be6428-cd5a-4d49-892a-692548c579a9

Click I agree install the software and I will be connected