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Trying to print a copy of a purchase from the computer and…

Customer Question
Trying to print a...

Trying to print a copy of a purchase from the computer and it will not print. Said to visit hp

Technician's Assistant: What HP model do you have?

Office Jet 4655

Technician's Assistant: How long has this been going on with your OfficeJet?

Tried to copy mapquest last week would not do it said same thing contact hp

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't know anything about that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of

Submitted: 22 days ago.Category: Printers
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Answered in 5 minutes by:
3/31/2018
Technician: Fran, Computer Support Specialist replied 22 days ago
Fran
Fran, Computer Support Specialist
Category: Printers
Satisfied Customers: 200
Experience: IT Consultant
Verified

Hello and welcome to JustAnswer, my name is***** look forward to assisting you today. How is your printer connected? USB or wireless?

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Customer reply replied 22 days ago
USB
Technician: Fran, Computer Support Specialist replied 22 days ago

Do you see the printer on the device page?

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Customer reply replied 22 days ago
Can't pay extra
Technician: Fran, Computer Support Specialist replied 22 days ago

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Customer reply replied 22 days ago
What advise can you give me to try to get the printer to working again
Technician: Fran, Computer Support Specialist replied 22 days ago

I would like for you to go into the printer device page and right click and select trouble shoot. let me know what OS you have and I can give you those instructions of how to do the task

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Customer reply replied 22 days ago
What do you mean by device page
Technician: Fran, Computer Support Specialist replied 22 days ago

Where your printer is located

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Technician: Fran, Computer Support Specialist replied 22 days ago

I can give you those instruction if I know what Operating system you are running

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Customer reply replied 22 days ago
Its telling me there is an instant ink problem. cannot print. Could that possibly be the problem
Customer reply replied 22 days ago
never mind. Have to leave. Will figure it out eventually
Technician: Fran, Computer Support Specialist replied 22 days ago

Yes. Have you changed the ink cartridge? if so you may need to re seat them. Or clean the print head from the tool sections

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Customer reply replied 22 days ago
Changed the black ink but not the color. First time for this printer don't print a whole lot
Technician: Fran, Computer Support Specialist replied 22 days ago

Ok you may need to check the black. And clean the print head

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Customer reply replied 22 days ago
cleaned the print head when I replaced the black cartridge.
Technician: Fran, Computer Support Specialist replied 22 days ago

Can you make a copy?

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Technician: Fran, Computer Support Specialist replied 22 days ago

Just trying to figure out if both copy and print are causing problems. If its just print then probably an issue with the drivers. I would reinstall the drivers from HP website. To see if that resolves the problem

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Technician: Fran, Computer Support Specialist replied 22 days ago

You can also trouble shoot the problem. In windows 10 click on manage from the device page and select trouble shoot. In windows 7 you can right click on the printer and trouble shoot. Let me know if any of these solutions works at your convenience. Thanks

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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