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My printer cannot be found on my computer I just got this…

Customer Question
Hi My printer cannot...

Hi My printer cannot be found on my computer I just got this printer mg3600 series

Technician's Assistant: What kind of computer or device are you printing from?

Mac OS

Technician's Assistant: How long has this been going on with your MG3600?

Just now tried to set it up and it keeps saying cannot be found

Submitted: 3 months ago.Category: Printers
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Answered in 5 minutes by:
3/31/2018
Technician: Mike Taylor, Technician replied 3 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,629
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Did you use the installation CD and go through the setup process? and still doesnt work?

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Customer reply replied 3 months ago
On line no CD
Customer reply replied 3 months ago
I have protection this printer why do I have to pay again
Technician: Mike Taylor, Technician replied 3 months ago

Have you tried to add it manually through system preferences and printers?

Just click the plus sign to add a printer then see if your computer can find it..

Also is your printer on your network or USB?

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Technician: Mike Taylor, Technician replied 3 months ago

Your on a paid tech support website and we dont sell protection

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Customer reply replied 3 months ago
thank you I will try to connect with canon
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