Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Cannot find the printer icon. Canon. I just installed it.

Customer Question
Cannot find the printer...

Cannot find the printer icon

Technician's Assistant: What's the brand and model of your printer?

Canon

Technician's Assistant: How long has this been going on with your Canon printer?

I just installed it

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Cannot remember

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 5 months ago
pixmamx922
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 20 minutes by:
3/31/2018
Technician: Mike Taylor, Technician replied 5 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,645
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

HOW did you install the printer?

For example did you use a CD or did you let windows 10 install it?

Ask Your Own Printers Question
Customer reply replied 5 months ago
cd
Technician: Mike Taylor, Technician replied 5 months ago

Ok please confirm that you actually installed the software and went thru the installation process?

Ask Your Own Printers Question
Customer reply replied 5 months ago
I put the disk in my laptop and followed the instructions on the printer
Technician: Mike Taylor, Technician replied 5 months ago

If you are in windows 10, type in search CANON and see if any software is found

When you put the CD in your drive did you SEE the software install and transfer to the laptop?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Pixma mg8150 serial ABYPO6774. Canon. 2 days. Automatic. Ink
pixma mg8150 serial ABYPO6774. JA: What kind of computer or device are you printing from? Customer: Canon JA: How long has this been going on with your Pixma? Customer: 2 days JA: When did you last up… read more
John Castle
John Castle
BSC in Computing Network Management and Design
262 satisfied customers
I have a new CanonPIX MA 532 Printer it's running wireles to
I have a new CanonPIX MA 532 Printer it's running wireles to my desk top linux PC, I have a USB cord connected from the printer to the PC, haw do I scan a picture a picture to my PC? … read more
Cris
Cris
63 satisfied customers
I cant get my canon pixma mp560 to connect wirelesslyt to my
i cant get my canon pixma mp560 to connect wirelesslyt to my Lenovo Ideapad 330 running windows 10 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
129 satisfied customers
I am trying to scan from my canon printer to my computer - I
Hi I am trying to scan from my canon printer to my computer - I have done it before but now it won't work! … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My printer does not start. I have the light dot working and
My printer does not start. I have the light dot working and the blue sybol … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I can't get my Canon 470 to connect to my laptop, canon 472,
I can't get my Canon 470 to connect to my laptop JA: What Canon model do you have? Customer: canon 472 JA: How long has this been going on with your Canon printer? Customer: I have been away - a coupl… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Cannot install ink. Printer keeps telling me to reinstall.
cannot install ink. Printer keeps telling me to reinstall … read more
Harry
Harry
2,217 satisfied customers
My printer is canon MX472, i can't print from chromebook os.
my printer is canon MX472 , i can't print from chromebook os … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I am attempting to install CANON software for a Color
I am attempting to install CANON software for a Color ImageCLASS LBP612Cdw. I am having everal issues: … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
It is a wireless printer I am having problems with, New and
It is a wireless printer I am having problems with … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Printer is obeying command from computer to print but sheets
printer is obeying command from computer to print but sheets are totally blank when they emerge … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I cannot print. I have a new internet carrier who provides a
I cannot print. I have a new internet carrier who provides a modem. When I try to renew the setup it just times out. It is and Arris DG1670 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
When I try to download the setup, I get a pop-up message
When I try to download the setup, I get a pop-up message that says "This program cannot be used with the current operating system. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Canon Mx340 and it's not printing. I believe it's 5
Stared this AM. I also have another laptop that isn't printing … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a new canon MX492 and cannot copy stf because it says
I have a new canon MX492 and cannot copy stf because it says print setting is different fro paper loaded. I am using standard 8 1/2 X 11 typewriter paper. how do I change print setting? Thanks. *****… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Why won't my new canon Pixma MG6800 print pdf files? I get
why won't my new canon Pixma MG6800 print pdf files? I get an error saying the printer is not detected. Printer is connected vis USB… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Canon MG6360 will not print in standard but prints in photo.
Canon MG6360 will not print in standard but prints in photo. Genuine inks Latest driver installed. Your expertise would be most welcome… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
70 satisfied customers
My Canon MX922 is froze up what do I do? I did what it said
My Canon MX922 is froze up what do I do? I did what it said to do which was to turn off, unplug it for 5 minute, hook back up. this didn't do anything.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x