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I just purchased a Canon Pixma TS6020 and I'm having trouble…

Customer Question
Hello John. I just...

Hello John. I just purchased a Canon Pixma TS6020 and I'm having trouble connecting it to my laptop. I also want to connect it to my IPhone 7 I'll be honest.....I'm 63 and not very tech savvy.

Technician's Assistant: How long has this been going on with your Pixma?

We just bought it today. My laptop does not have a CD drive so I'm trying to install it from online instruction.. The first thing they want me to do is purchase a Driver Wizard for $29.95

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I think we are good. I want to connect my husband's laptop as well

Submitted: 3 months ago.Category: Printers
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Answered in 1 hour by:
3/30/2018
Technician: jeffreybongers, Engineer replied 3 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 956
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 3 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 956
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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