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My pixma mp760 printer has a error" the type print head is…

Customer Question
My pixma mp760 printer...

My pixma mp760 printer has a error " the type print head is not correct. Install the correct print head." I followed the directions on how to take it out and put it back in but the error still shows up

Technician's Assistant: Is your Pixma displaying the error on all print jobs, even after you restart it?

Yes as soon as you turn it on

Technician's Assistant: When did you last update the printer driver software?

Its been awhile

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No we are good

Submitted: 5 months ago.Category: Printers
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Answered in 1 minute by:
3/30/2018
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,908
Experience: IT at Justanswer
Verified

Hello:

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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