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About a month ago my computer got locked up and I had to…

Customer Question
About a month ago...

About a month ago my computer got locked up and I had to reset things. Now, every time I pull up Excel or Word it tells me my subscription has expired.

Technician's Assistant: When did you last update Excel?

Never? I just bought this computer ...well I guess it has been one year now.

Technician's Assistant: What have you tried so far with your Excel?

I tried to "reactivate" my account. I put in my email...fine. When I put in my password ***** gave me a "there is a problem" message

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I know of

Submitted: 3 months ago.Category: Printers
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Answered in 5 minutes by:
3/30/2018
Technician: Kamil Anwar, Technician replied 3 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Technician: Kamil Anwar, Technician replied 3 months ago

Are you able to login with the email address being used for activation on microsoft.com?

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Customer reply replied 3 months ago
the email is accepted
Technician: Kamil Anwar, Technician replied 3 months ago

Can you type me the exact message regarding the error when trying to activate office?

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Customer reply replied 3 months ago
34;SOMETHING WENT WRONG. There is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser."
Technician: Kamil Anwar, Technician replied 3 months ago

This is what i asked can you go to www.outlook.com and try to sign in with this email address on a browser?

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Customer reply replied 3 months ago
when i click on that link - it gives me a "this site cannot be reached" message
Technician: Kamil Anwar, Technician replied 3 months ago

Can we do a remote session?

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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