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My printer isn't printing. Recently got new internet w/ new…

Customer Question
My printer isn't printing...

My printer isn't printing. Recently got new internet w/ new internet box/router

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

I believe wireless...only have printer plugged in with nothing else plugged in

Technician's Assistant: When did you last update the printer driver software?

Never have...how would I do that?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

I don't think so

Submitted: 3 months ago.Category: Printers
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Answered in 5 minutes by:
3/30/2018
Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,127
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Have you connected the printer yet to the new wifi network?

Please let me know

Thank you

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Customer reply replied 3 months ago
NO would there be a cord with "phone " cord?
Technician: Richard, Technician replied 3 months ago

No it is via the wireless network

What is the make and model of the printer?

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Customer reply replied 3 months ago
canon mx492
Technician: Richard, Technician replied 3 months ago

Thanks

Please click on my link below

https://support.usa.canon.com/kb/index?page=content&id=ART100499

And follow the steps to connect the printer to your wifi network

Let me know when you have please

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Customer reply replied 3 months ago
You there
Technician: Richard, Technician replied 3 months ago

yes.. can you do the last instructions I gave you please?

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Richard, Technician
Category: Printers
Satisfied Customers: 47,127
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Experience: Printer and scanner problem resolver for over 15 years

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