Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just bought a HP ENVY Photo 7155 laser jet and I attempted…

Customer Question
I just bought a HP...
I just bought a HP ENVY Photo 7155 laser jet and I attempted to follow the 123.hp.com installation instructions, however after 11 unsuccessful attempts I'm still unable to download the scanner software for my Imac OS X V10.8.2. My email address is***@******.***. Can you email the scanner software to me?
Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/30/2018
Technician: arsufi2002, Technician replied 4 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,835
Experience: Experience in all major branded printers
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Ask Your Own Printers Question
Technician: arsufi2002, Technician replied 4 months ago

Are you able to install the printer software?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Can I use 8 X 10 photo paper in my new HP Envy photo 7155
Can I use 8 X 10 photo paper in my new HP Envy photo 7155 printer? it has a two-level paper cassette and the top one has a spacer for small snapshot sized photo paper. Would I put the 8 X 10 photo pri… read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
My new Envy 5055 will print from iMac but will not scan.
My new Envy 5055 will print from iMac but will not scan. When my grandson installed the Envy it would scan from the Envy. We did not try fro the computer. I am let. Please help. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I am not able to install software for scanning. It tells
I have bought this a short time ago so this is the first time I have tried … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a new HP ENVY Photo 7155, but it won't go past "Use
I have a new HP ENVY Photo 7155, but it won't go past "Use SETUP cartridges that came with your printer." My printer did not come with SETUP cartridges. How can I bypass that screen? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I'm about to pack it all up and take it back. HP envy photo
HP envy photo 7155 . I just bought it and this computer. … read more
Sheri
Sheri
Bachelor\u0027s Degree
683 satisfied customers
Start-up instructions. Hp envy photo 7155. Starting up after
start-up instructions JA: What's the brand and model of your printer? Customer: hp envy photo 7155 JA: How long has this been going on with your printer? Customer: starting up after purchase JA: When … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
62 satisfied customers
I have new new Hp 7155 and am trying to print a 4 X 6 from
Hi Pearl I have new new Hp 7155 and am trying to print a 4 X 6 from the photo try to plain paper and it won't let me. How do I get it to print … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Need help with downloading software for scanning from my HP
Need help with downloading software for scanning from my HP Envy Photo 7155. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
We purchased HP ENVY Photo 7800 All-in-one printer. The
We purchased HP ENVY Photo 7800 All-in-one printer. The printer installed correctly and works great with my Windows 10. The problem is the scanner will not scan. It says that the software needs to be … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I purchased an HP ENVY Photo 7155 printer but when I do a
I purchased an HP ENVY Photo 7155 printer but when I do a scan and get the scanned attachment in the email....the file is a .bin how to do I change that to view as a pdf or just a look at without it l… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Trying to install hp envy 7155 printer software downloads
trying to install hp envy 7155 printer software downloads and then nothing happens … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I just purchased my HP Laser Jet Pro MFP M26nw printer. I've
I just purchased my HP Laser Jet Pro MFP M26nw printer. I've also just installed the USB softwear from the HP website. My question: There are no instructions regarding which symbol, on the front (tilt… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have bought an imac. Now trying to connect a HP laserjet
I have bought an imac. Now trying to connect a HP laserjet 1020 printer. This is not officially supported by Mac. However at store helper downloaded HP laser jet drivers plus some instructions. I have… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Just purchased HP Envy 7645 e-all-in-one printer to use with
Just purchased HP Envy 7645 e-all-in-one printer to use with my 21 inch iMac desktop computer with OS X Yosemite 10.10.3, but Maverick is the newest Mac version mentioned in the direction pamphlet. Wi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Just set up Hp envy 5660. Trying to print color portions in color. Pri
Just set up Hp envy 5660. Trying to print color portions in color. Prints in gray shade instead. iMac OS X 10.10. Downloaded latest driver from 123.hp.com… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I Keep getting an error msg from my Officejet Pro 8600 that
I Keep getting an error msg from my Officejet Pro 8600 that says "No Photos Found" "The memory card is empty. No photos were found on the card." The thing is I'm not trying to find any photos. I notic… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a HP Laser Jet 3055 Copier, FAX and Scanner hooked to
I have a HP Laser Jet 3055 Copier, FAX and Scanner hooked to my MAC computer. I am trying to scan to an alternate e-mail address other that Mac Mail. I don't seem to be able to find out how to set up … read more
Mercedes
Mercedes
Prepress Mgr., Mac & Software Geek
Vocational, Technical or Trade Scho
17 satisfied customers
I have an HP Photosmart C4280 All-in-one printer, scanner,
I have an HP Photosmart C4280 All-in-one printer, scanner, copier that had been working fine with my old imac (pre-pentium chip). However, I just purchased a new imac intel core 2 duo and suddenly my … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x