Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can't print to my Canon printer. Wirelessly. Just now but…

Customer Question
I can't print to...

I can't print to my Canon printer

Technician's Assistant: How are you connecting to your Canon printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Just now but stopped because it will cost me $30

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
3/29/2018
Technician: Jason Jones, Technician replied 3 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,236
Experience: 10+ years work experience.
Verified

Hello,
I look forward to helping you today.

As it stands, is the printer already connected to your wireless network or do you need help with that password.

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Printers Question
Customer reply replied 3 months ago
do not remotely connect. please walk me through
Customer reply replied 3 months ago
can you help me without charging more?
Customer reply replied 3 months ago
are you still there?
Technician: Jason Jones, Technician replied 3 months ago

I am here. How do you wish to continue?

The charge is at $32 now.

Ask Your Own Printers Question
Customer reply replied 3 months ago
$32??? you haven't done anything. I paid $5 already
Customer reply replied 3 months ago
for the trial
Technician: Jason Jones, Technician replied 3 months ago

Oh okay. I am not part of the billing department, so I don't have access to your account. I didn't know that you had a trial account.

Ask Your Own Printers Question
Customer reply replied 3 months ago
OK, so can you help me
Technician: Jason Jones, Technician replied 3 months ago

I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Ask Your Own Printers Question
Customer reply replied 3 months ago
24 hours????? Nevermind. Cancel.
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Do yo still need help with your printer?

Ask Your Own Printers Question
Customer reply replied 3 months ago
please. i suspect it may be Windows 10.
Printer looks to have connected through wifi
I cannot print anything, even a test page
help, please
Customer reply replied 3 months ago
now that i think about it, i've not printed anything from my new laptop, so perhaps it
is my computer illiteracy.
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

Can I connect to your computer to check the problem?

Ask Your Own Printers Question
Customer reply replied 3 months ago
I'm on a trial period. Is this included in the cost? If this is the case, I'd be pleased for you to take over.
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

No don't worry no extra charge.

What is the model of your computer?

Ask Your Own Printers Question
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

Please use this link.

http://www.justanswer.com/remotedesktop/join.aspx?Session=f31341e7-ab4b-4762-94f8-05e5954fcc18

Click on I agree, a program will be downloaded, install it and I will be connected to your computer.

Ask Your Own Printers Question
Customer reply replied 3 months ago
HP Pavilion
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

Follow the instructions I just gave you please

Ask Your Own Printers Question
Customer reply replied 3 months ago
Sorry, someone just arrived. wILL get back tomorrow.
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

Ok

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
The printer wont print, usb, I have a new computer and this
I have a new computer and this is the first time I have tried to print … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an Epson 2630 printer which will not respond to my
I have an Epson 2630 printer which will not respond to my iMac print directions - ie it won't print … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Printer wont print any type of document besides a JPEG.
printer wont print any type of document besides a JPEG … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
I got a new modem from xfinity and now I can't print with my
I got a new modem from xfinity and now I can't print with my canon pixma mg2922 … read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
My printer won't print. Wirresly. I have not updated my
I have not updated my printer software how do you do that … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have a TS9160 and think I have done everything to connect
I have a TS9160 and think I have done everything to connect it. It was printing on WiFi but now no matter what i do its saying offline even though the screen on the has the connection on symbol aaaagg… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Canon MX922 will not print from either disktop or cell
Canon MX922 will not print from either disktop or cell phone. I have entered Wi-Fi network and password ***** directed and printer "says" is connected but when I run diagnostics on desktop, get messag… read more
Cris
Cris
60 satisfied customers
I have garden diagram to be printed. I'm using Chrome
I have garden diagram to be printed. I'm using Chrome browser. I have spent two days trying to get it to print on my (relatively) new MG3022 Canon Printer. I have had NO luck. I called the garden plan… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Printer not printing, Looks like its Processing eather never
Printer not printing, Looks like its Processing eather never finish or .... … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My printer is canon MX472, i can't print from chromebook os.
my printer is canon MX472 , i can't print from chromebook os … read more
Elgin Vega
Elgin Vega
Computer Hardware Engineer
191 satisfied customers
Printer won't print...the light blinks 5 times. The install
Printer won't print...the light blinks 5 times. The install disc is not recognized. Printer error msg says printer head offline … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I am attempting to install CANON software for a Color
I am attempting to install CANON software for a Color ImageCLASS LBP612Cdw. I am having everal issues: … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I am unable to get it to connect wirelessly with my
I am unable to get it to connect wirelessly with my computer. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
My printer stopped working in a print job, power light went
My printer stopped working in a print job, power light went out. I can't find any trouble with power cord connections What next? … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I have a Canon Pixma 895 Printer. It has stopped. Has a
I have a Canon Pixma 895 Printer. It has stopped. Has a message B200 Printer error has occurred. Unplug the power cord and contact the service centre. Can you advise me as to whether it is worth repai… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a Canon Mx340 and it's not printing. I believe it's 5
Stared this AM. I also have another laptop that isn't printing … read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I have a Canon 560 printer that has quite suddenly stopped
I have a Canon 560 printer that has quite suddenly stopped printing from any of my computers or photocopying. The machine appears to accept the printing instructions from the computers or the on machi… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a WP-4530 epson printer. My computer crashed, the
I have a WP-4530 epson printer. My computer crashed, the printer (devices and printers) says it is connected wirelessly but I cant get it to mprint?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x