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I cannot get it set up. It fails to find the printer even…

Customer Question
I cannot get it...

I cannot get it set up. It fails to find the printer even after I've tried multiple times and rebooted the router.

Technician's Assistant: What's the brand and model of your printer?

PIXMA TS8100

Technician's Assistant: How long has this been going on with your Pixma?

I just got it and this is the second day I've been trying to set it up.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Many months...Windows 10

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thanks.

Submitted: 3 months ago.Category: Printers
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Answered in 10 minutes by:
3/29/2018
Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 3 months ago
Done.
Technician: Suhasini Velu,
 replied 3 months ago

How are you trying to set it up is it using the CD?

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Technician: Suhasini Velu,
 replied 3 months ago

And I would like to know how is the printer connected to your computer?

Is it through USB or through Wi-Fi?

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Customer reply replied 3 months ago
I do not have a connection, which is the whole trouble. I am following the directions and trying to connect to the router.
Technician: Suhasini Velu,
 replied 3 months ago

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-series-inkjet/pixma-ts8120-black-wireless-all-in-one-inkjet-printer?tab=drivers_downloads

Kindly go to the above link and download and install the TS8100 series Full Driver & Software Package (Windows) on your computer.

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Customer reply replied 3 months ago
I don't want to install all the software, although I did the download. I would like to install only the XPS driver.
Customer reply replied 3 months ago
Oh never mind I will install all for 5-10 minutes.
Technician: Suhasini Velu,
 replied 3 months ago

Alright.

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Technician: Suhasini Velu,
 replied 3 months ago

If you just wanted the XPS driver , you could've clearly mentioned that before.

Because the same link has the option to download the XPS driver alone.

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Customer reply replied 3 months ago
The software is installed
Technician: Suhasini Velu,
 replied 3 months ago

Great, is the setup completed successfully?

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Customer reply replied 3 months ago
what's next? The printer isn't set up, just the download and installation of files and drivers.
Customer reply replied 3 months ago
It's been six minutes since I sent the last response. Can you please let me know what's going on? That is longer than I have waited before.
Technician: Suhasini Velu,
 replied 3 months ago

Can I troubleshoot this issue through remote?

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Customer reply replied 3 months ago
You mean for $39.00? No.
Technician: Suhasini Velu,
 replied 3 months ago

Okay then let me open this for other experts.

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Customer reply replied 3 months ago
ok
Customer reply replied 3 months ago
Within 24 hours? You are misleading people from the start, with "5 minute answer" promises. I will make sure to give this service my lowest ratings on as many sites as I can find that review the service.
Technician: Mike Taylor, Technician replied 3 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,629
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Ok if your computer is NOT seeing your printer on the network it is because the printer is not ON your network

Need to get your printer ON the network using the control panel of the printer before your computer will see it

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Customer reply replied 3 months ago
Ok, what do I do?
Technician: Mike Taylor, Technician replied 3 months ago

One moment, I will attempt to guide you through the wifi setup process....

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Technician: Mike Taylor, Technician replied 3 months ago

Ok follow these steps

Make sure home screen is displayed

Select network status which is the button all the way to the left that looks like a signal tower

Check message and select yes

select lan settings

select wireless lan

select wireless lan setup

and follow the prompts to connect to your home network

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Customer reply replied 3 months ago
I already followed the steps which is why I'm contacting you
Technician: Mike Taylor, Technician replied 3 months ago

Ok lets try another method.. Did you rely on windows 10 to put the drivers in or did you actually install using the printers software installation disk?

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Customer reply replied 3 months ago
Install
Technician: Mike Taylor, Technician replied 3 months ago

Disk or windows install?

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Customer reply replied 3 months ago
Window
Technician: Mike Taylor, Technician replied 3 months ago

OK this is probably the issue.... I need you to download the software and install it then run the setup for the printer

One moment I will give you the link to do so

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Technician: Mike Taylor, Technician replied 3 months ago

Click HERE to download the software instantly

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