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Says instant ink can not print. HP officejet 5740 serial#

Customer Question
Says instant ink can...

Says instant ink can not print

Technician's Assistant: What's the brand and model of your printer?

HP officejet 5740 serial# *****#G

Technician's Assistant: How long has this been going on with your OfficeJet?

About 2 weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About 3 months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that i can think of, thank you

Submitted: 5 months ago.Category: Printers
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Answered in 17 minutes by:
3/29/2018
Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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