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I have an old hp laptop, has not been turned on in a couple…

Customer Question
I have an old...

I have an old hp laptop, has not been turned on in a couple of years and cant remember password. looked on youtube and it didnt help

Technician's Assistant: What Operating System (OS) are you running on your HP laptop?

I dont know its a hp with serial number of 5cg2400ykg model 2000-2b49wm

Technician's Assistant: Does your 2000-2B49WM make any noise when rebooted? Are any of the LED lights on?

Yess

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/29/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are using please?

Thank you

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