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I cannot set up my wi fi due to problem with pc. Wirelessly.

Customer Question
I cannot set up...

I cannot set up my wi fi due to problem with pc

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

This is new printer arrived yesterday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

There a wi fi light on printer but its off

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
3/29/2018
Technician: Michelle, Printer Expert replied 5 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,122
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

let me know the make and model of the printer

What Operating System (OS) is running on the computer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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