Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

MY COMPUTER HAS THIS OM MY SCREEN

Customer Question
HI MY COMPUTER HAS...

HI MY COMPUTER HAS THIS OM MY SCREEN HP.COM/GO/TECHCENTER/STARTUP WRAT IS WRONG

Technician's Assistant: What's the brand and model of your printer?

HP LAPTOP

Technician's Assistant: What's the model and Operating System (OS) of your HP?

HP INTEL PENTIUM

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

NO

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

YES I CAN NOT GET ANYTHING ELSE OR DO ANYTHIONG

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 3 months ago
MY COMPUTER SCREEN HAS THE MESSAGE HP.COM/GO/TECHCENTER/STARTUPAND I CANT DO ANYTHING
Answered in 19 minutes by:
3/29/2018
Technician: jinsmn, Engineer replied 3 months ago
jinsmn
jinsmn, Engineer
Category: Printers
Satisfied Customers: 3,078
Experience: CAN PROVIDE SOLUTIONS FOR ISSUES RELATED TO COMPUTERS AND RELATED HARDWARE EQUIPMENTS.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Hold down the Power Button of your HP Laptop until it turns OFF. Remove the battery. Then hold down the power button for 60 seconds. Insert the battery. Power ON the laptop and check the result.

Ask Your Own Printers Question
Customer reply replied 3 months ago
NOTHING HAS CHANGED THE SAME MESSAGE IS THERE
Customer reply replied 3 months ago
NO
Technician: jinsmn, Engineer replied 3 months ago

Can you please let me know the exact message on screen?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I purchased a HP Office Jet 5220 yesterday and I have
I purchased a HP Office Jet 5220 yesterday and I have plugged in power and to my Mac computer but on turning it on the screen has come up in Japanese or Chinese writing and I cant get rid of it and th… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an OKI C5650 printer. I have moved it to a different
Hi John. I have an OKI C5650 printer. I have moved it to a different PC and cant seen to load a driver for it. My operating system id windows 7 64k Tim … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have an HP laptop and am trying to connect my Epson 2540
I have an HP laptop and am trying to connect my Epson 2540 directly. Where is the proper port? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My HP computer (spectre) has this message warnign about the
my HP computer (spectre) has this message warnign about the cooling fan www.hp.com/go/techcenter/startup … read more
Moses C
Moses C
Bsc
764 satisfied customers
Just bought a new h p computer didn't plug in prior to
just bought a new h p computer didn't plug in prior to turning on it asked some questions then screen went blank cant seem to get it to display screen or get started any way to reboot start over … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a HP Intel - Pentium N3540 processor, serial#:
I have a HP Intel - Pentium N3540 processor, serial#: 5CD601327Y, Model#: 15-1271wm, Input 19.5Vdc, Please proved Network Driver. … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Nothing. problem with laptop, 2017 HP 15.6" Premium Flagship
2017 HP 15.6" Premium Flagship laptop (Intel Pentium Quad-core N3710 Processor up to 2.56 GHz, 8 GB RAM, 500 GB Hard Drive, DVD Drive, HD Webcam, Windows 10 Home) (certified refurbished) … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I've been hacked and need to re-install, but don't know how
I've been hacked and need to re-install, but don't know how to go about any of it. Help please!! … read more
Moses C
Moses C
Bsc
764 satisfied customers
Nothing is wrong with the printer. I got hacked, It's new,
It's new, got it in June. I was chatting with someone else and got disconnected from him. I sent my credit card info already. It's a HP 15 Intel Pentium N3540 processor. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
997 satisfied customers
My hp laptop has stopped recognising my Cannon 7562 printer
my hp laptop has stopped recognising my Cannon 7562 printer registering as offline or switched off … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
HOW DO I GET MY SPEAKERS TO WORK ON MY HP LAPTOP. EARPHONES
HOW DO I GET MY SPEAKERS TO WORK ON MY HP LAPTOP. EARPHONES ARE WORKING BUT NOT SPEAKERS … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can't get my printer to print pages from my computer,
I can't get my printer to print pages from my computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I print one document but I cant print another because I
I print one document but I cant print another because I can't get the first document out of the que … read more
Peter GJ
Peter GJ
Senior IT Governance Project Manager
Bachelor Science and Education
17 satisfied customers
i have a very small laptop with external cd drive. i want to
i have a very small laptop with external cd drive. i want to install a hp photosmart c3175 all-in-one printer/scanner/copier. every time i try to do this the laptop cant find the cd and wont connect t… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I had HP pavillion A6110N Windows Vista Home premium & it was
I had HP pavillion A6110N Windows Vista Home premium & it was associated with HP Officejet J5780 All-in-one. I replaced it a week ago with a Pavillion slimline intel pentium Windows 7 home premium & k… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Have pre-owned HP CA280 friends father-in-law tossed. Obsolete
Have pre-owned HP CA280 friend's father-in-law tossed. Obsolete product. What do I need to get it running. Product has USB cord and power supply. Thanks, Peter… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
I am trying to load HP Officejet 7300/7400 series; HP Photosmart
I am trying to load HP Officejet 7300/7400 series; HP Photosmart 2600/2700 series software onto my new computer. (The printer is about 6 years old). And I keep getting a message that my computer doesn… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
My printer wont print. It has printed to other computers before
My printer won't print. It has printed to other computers before without the drive installed. The light on the power button is blinking. I have lost the manual so I don't know what to do.… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x