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I have a Epson WF-4630 and cannot get it to print from rear…

I have a Epson...

I have a Epson WF-4630 and cannot get it to print from rear tray

Technician's Assistant: What kind of computer or device are you printing from?

It is a Windows 8.1 pro

Technician's Assistant: How long has this been going on with your WF-4630?

Since I bought it about 8 mths ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Been awhile, I will try that

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I think of right now

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Answered in 1 minute by:
3/29/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to get it to print from the rear tray?

Please let me know

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
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Customer reply replied 4 months ago
Nothing. I cannot get it to print or even pull any paper or envelopes.

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 4 months ago
the ID is 874 507 129, PW is 6461
Customer reply replied 4 months ago
Ok I'm back on

Is it opening now?

Ask Your Own Printers Question

Then when you go to print, look at the print properties and choose rear tray then print

Let me know how you go please

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Customer reply replied 4 months ago
Still nothing

Please be more specific, what exactly happened when you did my instructions?

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Customer reply replied 4 months ago
I went to print property it doesn't say go to rear feed

Please run Teamviewer again and provide me the password ***** connect

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Customer reply replied 4 months ago
I'd 874 507 129 pw 3026
Customer reply replied 4 months ago
Sorry I'd 874 507 129 PW 5601
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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
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Experience: Printer and scanner problem resolver for over 15 years

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