Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Brother printer model MFC-J480DW that is stuck in jammed…

Customer Question
Brother printer model MFC-J480DW...

Brother printer model MFC-J480DW that is stuck in jammed paper mode - but there is no paper jam - what to do?

Technician's Assistant: What kind of computer or device are you printing from?

Dell desk top

Technician's Assistant: How long has this been going on with your MFC-J480DW?

Since yesterday - I have followed the printer instructions several times to no avail. I have unplugged the printer hoping to re-set the printer to no avail

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't recall ever doing it unless it was done automatically

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have said it all - what do I do?

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 8 hours by:
3/29/2018
Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,167
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Technician: Richard, Technician replied 3 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 3 months ago
I unplugged the printer and waited 30 minutes - tried to copy something - same response - jammed paper - but there is no paper jammed
Technician: Richard, Technician replied 3 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,167
47,167 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Brother MFC-J480DW printer, the paper continues to
I have a Brother MFC-J480DW printer, the paper continues to feed under the paper tray … read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
I have a brother LC75/LC71 Series Printer. I jammed some
John, I have a brother LC75/LC71 Series Printer. I jammed some label paper in it and iit got stuck on the rollers. I opened the back and finally was able to pull it out in parts. I also opened the fro… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I changed my fuser unit in brother mfc 9325CW and now I have
I changed my fuser unit in brother mfc 9325CW and now I have a paper jam error with no paper jam … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Brother mfc-j480dw unable to clean 50 error message...there
brother mfc-j480dw unable to clean 50 error message...there is no paper jam, have repeatedly blown out printer with canned air put in new black cartridge which seemed to be having some print head prob… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have Brother MFC7840W. Comes up document jam and scanner
Hi. I have Brother MFC7840W. Comes up document jam and scanner jam. No documents in the machine. Last thing I did was to put through 2 pages in feeder to be scanned. They were not perfectly straight b… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a MFC-J875DW printer. I keep getting an error message
I have a MFC-J875DW printer. I keep getting an error message that their is a paper jam. I have gone through the paper jam protocol several times and checked the printer from every angle. There is no p… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We have a TN-330 printer that my wife uses with her
We have a TN-330 printer that my wife uses for printing with her accounting. while trying to print labels, a page got stuck. I removed the drum assembly to get the page out. when we turned it back on,… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I have a Brother MFC 7860DW and I am trying to make a copy
I have a Brother MFC 7860DW and I am trying to make a copy front and back and my printer keeps saying Jam Duplex remove jam paper from back of printer. No paper is stuck.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I HAVE A BROTHER MFC 4800 MODEL AND JUST REPLACED THE DRUM
HELLO THERE...........I HAVE A BROTHER MFC 4800 MODEL AND JUST REPLACED THE DRUM AS PER YOUR INSTRUCTIONS AND IT WAS PRINTING, BUT THE PAPER JAMMED-I PULLED IT OUT AND INSERTED NEW PAPER, BUT IT HAS S… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Brother MFC 9560CDW is paper jammed and I can't find the
My Brother MFC 9560CDW is paper jammed and I can't find the jam. I've removed print cartridges and drum, to no avail. Suggestions? Can you give me name of nearest Brother printer repair to zip 78249 S… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
Hi. My Brother MFC-9840CDW keeps jamming in Duplex Mode, giving
Hi. My Brother MFC-9840CDW keeps jamming in Duplex Mode, giving me a Jam Duplex error. I have gone through the proposed solution on the Brother sight with no success (basically removing the sheet of s… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Ever since I printed some photos on photo paper, my Brother
Ever since I printed some photos on photo paper, my Brother MFC-J410W always has a paper jam message when I try to print plain paper. I clear the paper out, but nothing is really jammed - it just stop… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
my brother mfc 8860 dn shows document jam but there is no jam.
my brother mfc 8860 dn shows document jam but there is no jam. How do I get rid of this message… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I have a Brother MFC-425cn. Ive checked and replaced the ink
I have a Brother MFC-425cn. I've checked and replaced the ink cartridges, but it's still flashing a message at me that there is no cartridge, and refusing to do anything. Is there any way I can overri… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
iam unable to you my printer it says unable to clean go to
iam unable to you my printer it says unable to clean go to trouble shooting i did that and it still wont work, plus it will only come on when i plug it in any sugg.. shelly… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a Brother fax machine (MFC 4350). It stopped working
I have a Brother fax machine (MFC 4350). It stopped working and the LED screen reads "machine errror 76". What does that mean?? Thanks… read more
EExpert
EExpert
Bachelor's Degree
110 satisfied customers
Brother MFC-8860DN. Removed a paper jam from the document
Brother MFC-8860DN. Removed a paper jam from the document feed by pulling it through in the direction it feeds, (it picked up two sheets and stopped feeding saying "paper is to long". Now machine is s… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
THe All in One MFC 6490cw had a paper jam. I pulled the paper
THe All in One MFC 6490cw had a paper jam. I pulled the paper jam out from the front. Opened and closed the back, but still get a message "Unable to print 70" THe machine will not turn off unless we u… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x