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How do I gat an app on my desktop to simply scan or print…

How do I gat...

How do I gat an app on my desktop to simply scan or print for my 8710 offocejet pro

Technician's Assistant: What kind of computer or device are you printing from?

Laptop windows 10

Technician's Assistant: How long has this been going on with your OfficeJet?

I just put it on this laptot, brand new scanner

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I thought i did last night

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

All i need is to have a simple way to scan or print with a simple click

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Answered in 6 minutes by:
3/28/2018
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 7,018
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

How is the printer connected to your PC? USB, on WiFi or wired to the router with ethernet cable?

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Customer reply replied 4 months ago
Wifi

OK, have you installed the printer software on your PC?

ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 7,018
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified
ITCris and 87 other Printers Specialists are ready to help you
Ask your own question now

Please use the link below to join the remote session.

https://itcris.screenconnect.com/?Session=9051f588-12bc-4d32-a10b-df86d2350a38

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Customer reply replied 4 months ago
You can connect if you can fix it

Yes, please use the link I have provided so I can work and resolve your issue.

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Ask Your Own Printers Question
Customer reply replied 4 months ago
can you connect

Yes, I have provided you the link twice. You need to click on it so I can remote in. Please use the link.

https://itcris.screenconnect.com/?Session=9051f588-12bc-4d32-a10b-df86d2350a38

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I am still waiting for you to join the remote session.

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Customer reply replied 4 months ago
are you still there
Customer reply replied 4 months ago
ive jioined twice

I am in the session and it has not showed that you have joined. Click the link and follow the instructions on the page. It is very simple.

https://itcris.screenconnect.com/?Session=9051f588-12bc-4d32-a10b-df86d2350a38

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Customer reply replied 4 months ago
ok I clicked on it

Remote completed.

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ITCris
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 7,018
7,018 Satisfied Customers
Experience: Experience of Installation & Repairs on Printers 6 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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