Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My rooler above the ink cartridge is damaged I believe - all…

Customer Question
My rooler above the...

My rooler above the ink cartridge is damaged I believe - all copies come through smudged

Technician's Assistant: What's the brand and model of your printer?

Cannon imageclass mf6550

Technician's Assistant: How long has this been going on with your Canon printer?

Since last week when we had a paper jamb

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Never i am not aware of this

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 2 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
3/29/2018
Technician: Harry, Engineer replied 2 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,374
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 2 months ago
I would love some help to solve my situation
Technician: Harry, Engineer replied 2 months ago

You wrote "my rooler above the ink cartridge" -- Please explain

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
The paper is going through the printer but coming out blank.
Hi, The paper is going through the printer but coming out blank. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
I have error 8 showing up. What need fixing? Well, yes. It
Well, yes. It printed a page out then error 8 showed up. … read more
Harry
Harry
Engineer
2,374 satisfied customers
Have a Dell C1760NW printer that gives me the message of:
I am Gerri Drury and have a Dell C1760NW printer that gives me the message of: "Restart Printer, Contact Support" and then gives "if message returns 009-654". What is going on this the printer? … read more
Harry
Harry
Engineer
2,374 satisfied customers
I am getting a message that the size of paper is different
I am getting a message that the size of paper is different to prince setting,so it will not ptrint … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
My XP 420 is stuck on scan and the drop down says the
My XP 420 is stuck on scan and the drop down says the computer is disconnected, but it is not. Can't print anything until I get scan disconnected. How to do it? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I am getting error 5B00 on my Cannon mx870. Haven't. I think
i think it has something to do with saturation of the ink jets? could that be it… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
I have a laser jet pro 200color MFP..lately every time I try
I have a laser jet pro 200color MFP..lately every time I try to print it spends endless time cleaning then displays message "Devise error Press OK to continue. When I press OK it prints the first page… read more
Harry
Harry
Engineer
2,374 satisfied customers
For some reason the 477 wide keeps eating up paper and will
for some reason the 477 wide keeps eating up paper and will not print. have followed the instruction to remove the paper tray and open the left door and remove the drum still not working … read more
Harry
Harry
Engineer
2,374 satisfied customers
No printing on paper activated by copy or from computer.
no printing on paper activated by copy or from computer. either tray. Tray two is 11 x 17 … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
Trying to get the HP Color Laser Jet Pro MFP M477 to print
Trying to get the HP Color Laser Jet Pro MFP M477 to print in color … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
The printer won't print. "Paper" keeps lighting up. I had a
The printer won't print. "Paper" keeps lighting up. I had a paper jam but removed it. Since then it keeps saying "paper" and won't print. I don … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
Epson Artisan 1430...When I turn on the printer both the
Epson Artisan 1430...When I turn on the printer both the paper/cancel button and ink button are flashing red. The issue will not stop when I recycle the power...have turned off and on and unplugged. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
I am trying setup brother I-print&label and the print is on
I am trying setup brother I-print&label and the print is on the iPad but does not show up in the app … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
My Desk Jet 3700 does not receive message to print, except
My Desk Jet 3700 does not receive message to print, except Print Quality Diagnostic. My neighbor is tired of me asking to use her printer. I've tried the to download the "fix"So Help … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,723 satisfied customers
Instead of English language I have somehow turned on another
Instead of English language I have somehow turned on another language … read more
John Castle
John Castle
BSC in Computing Network Management and Design
49 satisfied customers
How do I load a print cartridge? HP Deskjet 3752. Just this
I have two cartridges, Black and Whie and also a Tri Color,… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
Error message adf cover open. Never. Printer is MGFC-J6020W
error message adf cover open JA: Is your printer displaying the error on all print jobs, even after you restart it? Customer: yes JA: When did you last update the printer driver software? Customer: ne… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,364 satisfied customers
I just finished installing new ink cartragges and the Canon
I just finished installing new ink cartragges and the Canon MG8220 printer is not printing the ink on the paper, it's totally blank. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x