Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Having an issue with a deskjet 5740 on MAC 10.13.3.

Customer Question
Having an issue with...

Having an issue with a deskjet 5740 on MAC 10.13.3. Characters do not fully form as in the bottom of an 8 or the 'tail' of a y. Doesn't matter which font I use

Technician's Assistant: How are you connecting to your DeskJet: wirelessly or by USB?

USB cable

Technician's Assistant: When did you last update the printer driver software?

Today BUT I'm not sure it's the latest

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 3 months ago
hello
Answered in 4 hours by:
3/29/2018
Technician: Russell H., Printer and Office Tech replied 3 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,754
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your printer question.

Ask Your Own Printers Question
Technician: Russell H., Printer and Office Tech replied 3 months ago

That sounds like a blocked nozzle in the printhead, one (or two or more) occupying the position of the lower part of letters as printed.

Try running a Cleaning cycle on the printer, using the Setup/Settings menu on the printer itself, if there is such a function there... or, using the printer's software on your computer, the Maintenance section, the Cleaning or Head Cleaning function there.

Then wait 10 minutes or more with the printer On but unused. Then do a second Cleaning.

Then after several more minutes (it takes that long for the cleaning to complete), try printing again. It may clear up the problem, that way.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,754
12,754 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,754 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Is there an upgrade I can get online to make my HP Deskjet
Is there an upgrade I can get online to make my HP Deskjet 3050A compatible with the upgrade of my IMAC to 10.13.3? … read more
Harry
Harry
2,042 satisfied customers
I have an HP Pavilion that I want contected to aHP Officejet
I have an HP Pavilion that I want contected to aHP Officejet 5740 wireless printer! … read more
Cody
Cody
Computer Science
2,387 satisfied customers
It is only printing "lines" (Underscore) no alpha, numeric,
It is only printing "lines" (Underscore) no alpha, numeric, or special characters. I re-booted my computer, turned off the printer for 30 seconds, and replaced the ink cartridge. Still is doing this. … read more
Russell H.
Russell H.
Printer and Office Tech
12,754 satisfied customers
Can you call me and help meconnect my HP printer to my
can you call me and help meconnect my HP printer to my computer? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My new Deskjet 1112 will not print. I have followed all
My new Deskjet 1112 will not print. I have followed all installation instructions. I keep seeing that my printer is not connected. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My printer is not printing the letters t h y when I try to
My printer is not printing the letters t h y when I try to print some forms … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a printer office jet 5740 that says printer offline,
I have a printer office jet 5740 that says printer offline … read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
My recently purchased Deskjet 3632. Doesn't print at all or
My recently purchased Deskjet 3632. Doesn't print at all or prints only one page of my document. I tried in wireless mode and with connector cable plugged into USB port. I am very frustrated!!! … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
Printer will not print, F4440 3years, ACER, two days, no
printer will not print JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: F4440 3years JA: What kind of computer are you printing from (Mac or PC)? W… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My friend has just given me a Canon MP250 printer and i
hi my friend has just given me a Canon MP250 printer and i tried connecting to my mac but it wouldnt work i have downloaded the corresponding software … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My HP deskjet 3055A printerkscan copy blue wireless light keeps
my HP deskjet 3055A printerkscan copy blue wireless light keeps flashing … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Am just about to install HP Deskjet 3055a onto new Lenovo
Hi Pearl. Am just about to install HP Deskjet 3055a onto new Lenovo ideapad 500. Was only reading the advice on webpage when you popped up. I no longer have the disk and wonder if I can just plug prin… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Deskjet 1010. It won't print because it can't seem
I have a Deskjet 1010. It won't print because it can't seem to eliminate previous unpublished messages. I've tried unplugging it and restarting it but that doesn't work! Help!… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Driver version 9.04 Epson Stylus NX420. Status is Paused and
Driver version 9.04 Epson Stylus NX420. Status is Paused and can not find a way to remove the pause setting.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I'm trying to install my mom's new HP Officejet 5740 Printer
Hi I'm trying to install my mom's new HP Officejet 5740 Printer to he computer but for whatever reason the computer isn't regerstering that the thing is plugged in via a usb cable from her old Epson p… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I just bought the Canon Printer MG3520 for both my PC and my
I just bought the Canon Printer MG3520 for both my PC and my daughters new Mac. When trying to connect the printer for the Mac via wireless, the directions referred to an "Access Point" button. I coul… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have an HP deskjet 6122 printer that I took possession of
I have an HP deskjet 6122 printer that I took possession of to donate to a Community Action Center. It came with an IEEE 1285-8 cable. I replaced it with a ssb cable and attempted to secure a driver f… read more
Jeremy
Jeremy
1,344 satisfied customers
I have a HP deskjet F380 printer. It will print a test page,but
I have a HP deskjet F380 printer. It will print a test page,but will not print a document. I replaced the color cartridge,as it was low, Since then it will not print. Just a blank page comes out.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x