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I have a new D570 and the print copies are coming out too…

Customer Question
I have a new...

I have a new D570 and the print copies are coming out too faint

Technician's Assistant: What's the brand and model of your printer?

Canon D 570

Technician's Assistant: How long has this been going on with your Canon printer?

I just received it today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Two days ago. I am using Apple OS

Submitted: 5 months ago.Category: Printers
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Answered in 27 minutes by:
3/28/2018
Technician: jeffreybongers, Engineer replied 5 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,129
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the Canon D 570 printer?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 5 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 5 months ago
Canon tells me I don’t have a driver.
Technician: jeffreybongers, Engineer replied 5 months ago

Understood.

Are you able to install this?

Kind regards,

Jeffrey

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Customer reply replied 5 months ago
Install what? There is no driver
Technician: Russell H., Printer and Office Tech replied 5 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,149
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi - this is Russell H., Expert with JustAnswer.com. I hope I can help you with this problem with your D570 printer.

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Technician: Russell H., Printer and Office Tech replied 5 months ago

Given that it is new, and that your printed copies are too faint, then I think there is this to be tried first:

1. be sure you are using genuine Canon toner in it

2. look in your printer's Settings on your Apple computer, and choose a higher Quality setting, make sure it is not set to Draft, but to Standard Quality or High Quality, and see if that helps by printing a page or two more.

3. then if that does not help, tell me, did the print from this ever look good? how about test prints generated from within the printer itself using the printer's own menus, or a power-on test/title page from the printer itself (and not from the computer) - did these ever look good?

Let me know - in Reply - and I will help and advise further as needed.

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Category: Printers
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