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Perfection V370 scanner- cant save as pdf, message Abbyy…

Customer Question
Perfection V370 scanner- cant...

Perfection V370 scanner- cant save as pdf, message Abbyy lic. service is unavailable. the RPC server is unavailable.

Technician's Assistant: Is there an error code on your printer when you try to scan?

No, it scans and displays document

Technician's Assistant: When did you last update the printer driver software?

Today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I had this happen before and downloaded driver and it worked for short time and did displayed same message

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
3/28/2018
Technician: Jason Jones, Technician replied 5 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,747
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

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Technician: Jason Jones, Technician replied 5 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Technician: Jason Jones, Technician replied 5 months ago

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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Customer reply replied 5 months ago
No, I wiil just buy new one. It was only $70.
Technician: Jason Jones, Technician replied 5 months ago

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

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Customer reply replied 5 months ago
I don't want a new tech. I am going to buy new scanner
Customer reply replied 5 months ago
Scanner only $70, thanks but I will just buy new one.
Technician: Viet - Printer Tech, Printer Technician replied 5 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,550
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. I'm another tech; I will help you with this.
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
How about with a small amount as shown for direct remote support?

Please reply at the box below; we guarantee our service. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 5 months ago

What's the make / model of your computer?

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Technician: Viet - Printer Tech, Printer Technician replied 5 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. We can schedule a time; we guarantee our service. Thank you.

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