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I just changed my bhkl in 410XL and the printer will not…

Customer Question
I just changed...

I just changed my bhkl in 410XL and the printer will not recognize the jnew cartridge.

Technician's Assistant: What's the model of your printer?

XP-640

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes I can open the printer and the only error msg I get is cannot 410XL cartridge. which is whaqt my product came with

Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/28/2018
Technician: jeffreybongers, Engineer replied 4 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,019
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 4 months ago
Do you still need assistance regarding this problem? Waiting for your reply,Kind regards,Jeff
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Category: Printers
Satisfied Customers: 1,019
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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