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I have an EP-2540 printer and when I try print it comes out…

Customer Question
Hi. I have...

Hi. I have an EP-2540 printer and when I try print it comes out blank. I don't what is wrong. Thanks

Technician's Assistant: How are you connecting to your EP-2540: wirelessly or by USB?

By USB

Technician's Assistant: When did you last update the printer driver software?

I haven't since I bought it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No that's it for now.

Submitted: 3 months ago.Category: Printers
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Answered in 57 minutes by:
3/28/2018
Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 3 months ago
Hi. It’s plugged back in.
Customer reply replied 3 months ago
No
Technician: Suhasini Velu,
 replied 3 months ago

How about the computer you have is that Windows?

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Customer reply replied 3 months ago
No. It’s a MAcBook air
Technician: Suhasini Velu,
 replied 3 months ago

Alright, please wait.

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Technician: Suhasini Velu,
 replied 3 months ago

IS that HP-2540?

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Customer reply replied 3 months ago
No it’s a WF-2540
Technician: Suhasini Velu,
 replied 3 months ago

Oh, you have mentioned it as EP 2540 in the question.

That's okay, will take care.

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Technician: Suhasini Velu,
 replied 3 months ago

Did you recently change the ink cartridges?

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Technician: Suhasini Velu,
 replied 3 months ago

https://www.youtube.com/watch?v=WDsDeglQ0U8

Please go to the above link and perform cleaning on your printer.

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Customer reply replied 3 months ago
I cleaned it and added all new cartridges and still won’t print
Customer reply replied 3 months ago
No don’t call. I don’t want to do it remotely. I accidentally hit the button
Technician: Suhasini Velu,
 replied 3 months ago

When did you purchase this printer?

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Customer reply replied 3 months ago
I replaced all the cartridges and also cleaned it but still not printing
Technician: Suhasini Velu,
 replied 3 months ago

When did you purchase this printer?

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Customer reply replied 3 months ago
Approximately 2 years ago
Technician: Suhasini Velu,
 replied 3 months ago

It's better to go for a new printer.

Because the printer has been cleaned but it's still the same, if you take it to a local tech that would cost you more, for which you could buy a brand new one.

I am sorry to deliver this message to you. But there's nothing more we could do.

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Customer reply replied 3 months ago
Thanks. Please refund my money since you weren’t able to solve the issue
Technician: Suhasini Velu,
 replied 3 months ago

You can contact JustAnswer's Customer Service for payment related question by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support or

You can also reach them via Phone: 1-***-***-****

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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