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I replaced the toner but it still says to replace it.

Customer Question
I replaced the toner...

I replaced the toner but it still says to replace it

Technician's Assistant: What's the brand and model of your printer?

Brother mfc L2700DW

Technician's Assistant: How long has this been going on with your MFCL2700DW?

Just started after i replaced the toner

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Last fall. it worked until today

Submitted: 3 months ago.Category: Printers
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Answered in 4 minutes by:
3/28/2018
Technician: jeffreybongers, Engineer replied 3 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the brother mfc L2700DW printer?

Kind regards,

Jeffrey9

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Customer reply replied 3 months ago
no i will right now
Technician: jeffreybongers, Engineer replied 3 months ago

Great!

I also see there is a firmware available from here:http://support.brother.com/g/b/downloadlist.aspx?c=eu_ot&lang=en&prod=mfcl2700dw_us_eu_as&os=10013

It would be greatly appreciated to rate me 5 stars after this conversation. The rating can be done in the top of this screen.

Please let me know how this goes.

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 3 months ago

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate me 5 stars after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

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Satisfied Customers: 955
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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