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Getting and "error" message. Printer won't work the IX 6520.

Customer Question
Getting and "error" message ...

Getting and "error" message

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Printer won't work the IX 6520

Technician's Assistant: When did you last update the printer driver software?

Today

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 minutes by:
3/28/2018
Technician: Michelle, Printer Expert replied 3 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,023
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

What Operating System (OS) is running on the computer?

How is printer connected to computer..usb or wifi

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Customer reply replied 3 months ago
PC , Windows 10, Printer, connected by USB connection.
Technician: Michelle, Printer Expert replied 3 months ago

open control panel on computer

devices and printers

right click on printer icon and click on printer properties

click on print test page

let me know if test page prints or not

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Shefin
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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