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My epson l565 is printing light and blur. Desktop. After…

Customer Question
My epson l565 is...

My epson l565 is printing light and blur

Technician's Assistant: What kind of computer or device are you printing from?

Desktop

Technician's Assistant: How long has this been going on with your L565?

After refilling of ink

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

2 month back

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have done head cleaning and head alignment print out is light some lines still blur test print

Submitted: 23 days ago.Category: Printers
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Answered in 1 hour by:
3/28/2018
Technician: Nathan, Engineer replied 23 days ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,937
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 23 days ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try, again, going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 10 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed

Best regards,

Nathan

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Customer reply replied 23 days ago
ok i will clean it 10 times and inform the result
Technician: Nathan, Engineer replied 23 days ago
Thank you and good luck!
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Customer reply replied 23 days ago
May i email you the print nozzle check page which blurred print of Serial No., etc?
Technician: Nathan, Engineer replied 23 days ago
Sure just upload here to the chat
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Technician: Nathan, Engineer replied 20 days ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Customer reply replied 15 days ago
I am not able to solve the problem. I visited Epson service centre to solve the problem
Technician: Nathan, Engineer replied 15 days ago

I had not heard back with any further response to the prior steps I requested you to take.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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