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I bought this WF 2630 I cannot print or Xerox any paper,

Customer Question
Hi this is Erlinda...

Hi this is Erlinda Since I bought this WF 2630 I cannot print or Xerox any paper, unless from computer.

Technician's Assistant: What Xerox model do you have?

Workforce WF 2630

Technician's Assistant: How long has this been going on with your WorkForce?

Since last year.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

The first time I bought it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

D I have to pay the expert

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 14 minutes by:
3/28/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What operating system is installed in the system?

Is there any device that can print?

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Customer reply replied 3 months ago
windows 10. yes from the computer.
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

From what device do you want to print?

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Customer reply replied 3 months ago
just to Xerox a page. cannot scan too.
Customer reply replied 3 months ago
from workforce wf 2630 printer
Customer reply replied 3 months ago
I have already pressed the "secure remote assistance requested."
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

Want me to connect to the computer?

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Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago

I will connect to the system that is failing to print.

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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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