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Got a new router. printer keeps telling me that the password…

Customer Question
Got a new router...

Got a new router. printer keeps telling me that the password ***** ***** but its not. unplugged the printer and started over. still didnt work

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Didnt trying now

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Have problems scanning also

Submitted: 3 months ago.Category: Printers
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Answered in 3 minutes by:
3/28/2018
Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

Kindly mention the model number of your printer.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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