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Changed black printer cartridge. probably did something

Customer Question
Changed black printer cartridge...

Changed black printer cartridge. probably did something wrong as warning light continues to flash and printer won't print model TS3160

Technician's Assistant: How are you connecting to your TS3160: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Never - new printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I would like a full description of the correct method of changing cartridge as I have probably not done this correctly

Submitted: 3 months ago.Category: Printers
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Answered in 13 minutes by:
3/27/2018
Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Customer reply replied 3 months ago
Done, what next?
Technician: Suhasini Velu,
 replied 3 months ago

How about the computer you have is that Windows?

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Customer reply replied 3 months ago
Surely this is a simple issue to fix
Technician: Suhasini Velu,
 replied 3 months ago

How about the computer you have is that Windows?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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