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I'm having difficulty scanning with my My cannon

Customer Question
I'm having difficulty scanning...

I'm having difficulty scanning with my My cannon printer/scanner. It tells me to set the PC to start scanning. I have no Idea what to look for on my PC

Technician's Assistant: Is there an error code on your Canon printer when you try to scan?

No. It just says set the PC to start scanning. What does that mean?

Technician's Assistant: The Printer Technician will be able to walk you through that. When did you last update the printer driver software?

I have no idea what that would require so I can safely say I haven't done that since I bought the printer a year of so ago.

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

I have no idea what I'm doing. That's probably important for him to know.

Submitted: 3 months ago.Category: Printers
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Answered in 56 minutes by:
3/27/2018
Technician: Mike Taylor, Technician replied 3 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,629
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue.

Your printer comes with software to allow you to scan from it...

What is the make and model of your printer?

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Technician: Mike Taylor, Technician replied 3 months ago

This would be easier if I could remote into your computer and check that you even have the software

Many people rely on windows 10 for the drivers but forget the importance of the printers software as far as function

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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