Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Error message 5100. I just installed 2 new ink cartridges. I…

Error message 5100 Technician's...

Error message 5100

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

I just installed 2 new ink cartridges

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I assume it has updated when my laptop updates, so I don't know

Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/27/2018
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,399
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question

This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Thank you,

Nathan

Ask Your Own Printers Question
Customer reply replied 4 months ago
again was working just fine but when I replaced ink cartridges (both cartridges) Now I get this error message. Ink cartridges will move to the left 3/4 way and will not move again.
Customer reply replied 4 months ago
I only in this office have my hotspot for internet

I understand, but if it is not moving all the way, that comes specifically from an obstruction or jam, please complete all of the above steps I mentioned.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Im sorry I do not see any steps

Please scroll up to view our entire conversation here

Ask Your Own Printers Question
Customer reply replied 4 months ago
ok all I see is update drivers is that what you want me to do now? in original conversation

No,

I'll resend:

This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Thank you,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,399
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Got it! It was a jam I cleaned it out and all is working great now Thank You
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,399
31,399 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer is not printing clearly just changed ink
my printer is not printing clearly just changed ink cartridges mx492 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a printer error 5100 on my canon MP560, I think it
I think it may have done this about a year ago. I am not sure. I remember I did a google search at the time for whatever error it was, cleaned some things, and it worked again. Regarding age - I think at least 4 years if not more. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have just replaced several cartridges and now have a printor
I have just replaced several cartridges and now have a printor error message Support Code 5100 Pleas help Barry Kaye(###) ###-####… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Error message on printer MG4260 "Support Code 5100" I have
Error message on printer MG4260 "Support Code 5100" I have switched off unit multiple times cleared the paper jam no paper remaining in unit. Support Code 5100 remains… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I keep getting an error message that says my ink cartridges
I keep getting an error message that says my ink cartridges aren't compatible with my printer. I have replaced the cartridges, and they are fine. What else can i do?… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
I have a Canon MP530 with the 5100 Check Printer error message.
I have a Canon MP530 with the 5100 Check Printer error message. I have checked for paper jam, turned the printer on and off, and unplugged the printer to let it "rest." The message clears until I try … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I am trying to install new cartridges - both PIXMA 40 and 41.
I am trying to install new cartridges - both PIXMA 40 and 41. The 40 seems to slip into place fine while I have been given a screen message that the 41 isn't seated properly. I have subsequently got a… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
A sheet of paper ripped in the printing process. I removed
A sheet of paper ripped in the printing process. I removed it and and I got a message saying "Error 5100 A problem has occurred with the printing mechanism. Cancel printing and turn off the printer. W… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I use a Canon PIXMA MP500 printer/scanner connected to a MacBook
I use a Canon PIXMA MP500 printer/scanner connected to a MacBook Pro, running the 10.6.6 Snow Leopard operating system. The printer serial number is XXXXX It was purchased in 2006. I am not able to us… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Our Canon Pixma MP450 printer gives "Error 5100 Error Code"
We have a Canon Pixma MP450 printer. It says "Error 5100 Error Code" on the message screen. It has been like this for a few weeks but I haven't really needed to print anything. Now my daughter needs t… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
Just bought and am setting up a Pixma MX340 printer. Have followed
Just bought and am setting up a Pixma MX340 printer. Have followed all the steps and am now ready to install the FINE cartridges, but turning on the printer, I get an LCD message "Printer error has oc… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I get error number 1662 when I install a new color cartridge
I get error number 1662 when I install a new color cartridge in my IP 90 running on my MacBook Pro… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Kodah Easy-Share 5100 all-in-one Printer. #F314979
I have a Kodah Easy-Share 5100 all-in-one Printer. #F314979 Had a technician install my new printer. Brought it home..does not print. Purchased new ink...nothing. What is my problem?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Hewlett Packard C6280 and and cannot print in color
I have a Hewlett Packard C6280 and and cannot print in color because it said one of my cartridges was empty. I have installed two new cartridges and it still does not print at all now. a message just … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Right now, my Canon inkjet Pixma MP950 printer wont recognize
Right now, my Canon inkjet Pixma MP950 printer won't recognize the CLI-8PC ink tank. I bought a new one (yes, I have the correct ink tank in the correct slot) and it still doesn't recognize the ink ta… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Canon mp480 all-in-one printer and it is giving me
I have a Canon mp480 all-in-one printer and it is giving me the error code 5100. How can I fix this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Canon printer iP6220D has error 5100. Replaced cartridges with
Canon printer iP6220D has error 5100. Replaced cartridges with new OEM 51 & 52. Still 5100 error.… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
I have a Canon PIXMA ip3000 printer with error message 5100.
I have a Canon PIXMA ip3000 printer with error message 5100. I tried turning the printer off, then on again, but the error message still appears when I tried to print a document. I have lost or mispla… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x