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I have an MX391 Canon printer/scanner/fax. I haven't been…

Customer Question
I have an MX391...

I have an MX391 Canon printer/scanner/fax. I haven't been able to use the scanner. I assume I need a driver for that. Can you help me find it, please?

Technician's Assistant: Is there an error code on your Canon printer when you try to scan?

No, it just says "Scan Local (USB)" and I can't get it to do anything but go back to "Copy"

Technician's Assistant: When did you last update the printer driver software?

I don't know. I bought it used.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just that I very much need to use the scanner now!

Submitted: 3 months ago.Category: Printers
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Answered in 20 minutes by:
3/27/2018
Technician: Suhasini Velu,
 replied 3 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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