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Warning message that printer can't communicate with

Customer Question
Warning message that printer...

Warning message that printer can't communicate with computer. I have a Apple seems I may need a new driver update.

Technician's Assistant: What's the brand and model of your printer?

Lexmark Pro 901

Technician's Assistant: How long has this been going on with your Pro?

Several months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure because it is the family computer. I believe computer has been updated and left printer behind.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I've attempted for the past 2 hours to find a driver download and can't find anything to work.

Submitted: 4 months ago.Category: Printers
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Answered in 1 hour by:
3/27/2018
Technician: jeffreybongers, Engineer replied 4 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,027
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
can you assist me now?
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

Yes, I am available.

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
I don't want to spend another $39 on top of the previous $28; I would have just put this money into a new printer.
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

When you try to install the drivers from here:http://support.lexmark.com/index?locale=EN&page=product&userlocale=EN&productCode=LEXMARK_PINNACLE_PRO901#1

Are you able to do this?

Please let me know how this goes.

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 4 months ago

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate my answer after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,027
1,027 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

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