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I cannot connect my iphone to print from the phone to my…

Customer Question
I cannot connect my...

I cannot connect my iphone to print from the phone to my printer...what do I need to do ?? I have a brand new et-2750

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

To my laptop it is usb....from my iphone...wirelessly

Technician's Assistant: When did you last update the printer driver software?

I have had the printer one week and it updated when I first got it.

Submitted: 25 days ago.Category: Printers
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Answered in 5 minutes by:
3/27/2018
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 611
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Do you have the Epson Print app installed on your phone?

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Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

Which one have you installed? There are a few

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Customer reply replied 25 days ago
it is not letting me do the payment thing...what else do you have
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

Please ignore that as we do not need it.

Which app did you install on your phone? There are a few different ones

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Customer reply replied 25 days ago
epson iprint
Customer reply replied 25 days ago
it says it cannot find the printer...i have set up the wifi on the printer a few days ago
Customer reply replied 25 days ago
are you there
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

Have you tried any other devices wirelessly?

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Customer reply replied 25 days ago
nope...dont have any others to try
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

Could you try with the laptop that you mentioned?

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Customer reply replied 25 days ago
ok what do i need to do
Customer reply replied 25 days ago
sure....i just printed from my laptop to the printer....no problem
Customer reply replied 25 days ago
it is not recognizing the printer...not able to find it.
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

The laptop is not?

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Customer reply replied 25 days ago
my phone can see my laptop and other items but not the printer...any ideas
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

Were you able to print wirelessly from the laptop?

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Customer reply replied 25 days ago
the laptop is fine....it is my iphone that cannot see the printer
Customer reply replied 25 days ago
any ideas
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

There is another app available called "Epson Printer Finder." Please download this app and see if it detects your printer

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Customer reply replied 25 days ago
downloaded the app....it is searching but found nothing
Customer reply replied 25 days ago
any other ideas
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

When you tried printing wirelessly from the laptop as a test, did you remove the USB cable first?

I know that the laptop is printing fine as you said, but I am just trying to rule out issues that may have happened when you set it up wirelessly.

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Customer reply replied 25 days ago
i did remove the usb cable....it is all about my iphone not seeing it...
Customer reply replied 25 days ago
i am feeling frustrated
Technician: John Lohr, Computer Hardware Engineer replied 25 days ago

Being that the phone is the only device that is not seeing the printer, I am going to opt-out and allow another expert to assist you. Have a great day!

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Customer reply replied 25 days ago
ok
Customer reply replied 25 days ago
hello
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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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