Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an HP 5100 LaserJet that is not being seen by either…

Customer Question
I have an HP...

I have an HP 5100 LaserJet that is not being seen by either Mac computer I have running either OS 10.10 or 10.11

Technician's Assistant: How long has this been going on with your LaserJet?

For quite a long time...ever since I upgraded OS. I've tried to following instructions on HP's website, deleting printer drivers, reinstalling the printer, plugging ethernet directly into machine, unplugging and plugging in as well as manually trying to install the IP address. Nothing works

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 12 hours by:
3/28/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have 2 printers 1 - HP Laserjet Enterprise M604 2 - HP
i have 2 printers 1 - HP Laserjet Enterprise M604 2 - HP LaserJet Enterprise M605 there are 4 PC's in my office running windows 10 that can't print to them at all, or it takes forever for the job to s… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I connected my Mac to my HP Laserjet 4100, installed all the
I connected my Mac to my HP Laserjet 4100, installed all the software, and configured my private IP address to the printer, and currently have the Mac/printer connected via USB cord—yet when I go to p… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Upgraded to windows 10 and none of my printers will duplex
Upgraded to windows 10 and none of my printers will duplex print … read more
Robert French
Robert French
Network Administrator
Bachelor\u0027s Degree
52 satisfied customers
I downloaded and installed the drivers from the link. i
i downloaded and installed the drivers from the link. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
Can not get my laserjet 4250 to print with windows 10, Model
can not get my laserjet 4250 to print with windows 10 … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
Upgraded to Mac X OS 10.12.1 but printer driver for my
upgraded to Mac X OS 10.12.1 but printer driver for my Imageclass D480 will not work. I assume the latest version is 10.11 but the driver version that I'm able to install is 10.4 . I've downloaded the… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
What do I need to make my Canon Pixma MX330 wireless,
What do I need to make my Canon Pixma MX330 wireless, instead of hooking it up by a cable to my MAC? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
56 satisfied customers
I have an HP LaserJet 4200dtn Duplex Network Printer 35ppm
I have an HP LaserJet 4200dtn Duplex Network Printer 35ppm 1200dpi Q2428A. The printer is connected to a Motorola router through an Ethernet cable. I use the same router to access the Internet from my… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a DCP-7065DN printer years of flawless operation. A
I have a DCP-7065DN printer for several years of flawless operation. A few days ago, I upgraded my MAC operating system to the new El Capitan OSX 10.11 At the same time, the printer stopped printing d… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My newly installed DocuPrint 225dw will print but not scan.
My newly installed DocuPrint 225dw will print but not scan. Manual says to uninstall then reinstall if nothing else works but how do I do that? iMac user FC… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Installing a PRINTER DRIVER for a Hewlett-Packard LaserJet
Installing a PRINTER DRIVER for a Hewlett-Packard LaserJet 4250 tn PRINTER, on a Windows 7 laptop -- direct USB cable connection between laptop and printer preferred… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Trying to install incompatible hp color laserjet 1500 on
Trying to install incompatible hp color laserjet 1500 on windows 7. Have manually added printer and installed universal drivers. Cant get windows 7 to test print. Need it to recognize printer when USB… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
Scanner wont work on AIO HP3050 Macintosh x.6 Macbook pro
I have an AIO HP 3050. I am on Macintosh X.6 on a Macbook Pro. I have a USB cable connecting the AIO with the Macbook. The printing and fax functions works fine, but I cannot get the scanner recognize… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
My HP 6500 A Plus all in one works fine except for the scanner.
My HP 6500 A Plus all in one works fine except for the scanner. I have done all the HP diagnostics - several times, started and restarted the printer and PC - many times, uninstalled and reinstalled t… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
402 satisfied customers
I have an HP Laserjet 1018 that stopped printing. Acer PC
I have an HP Laserjet 1018 that stopped printing. Acer PC with Windows 7-64 bit. I have reloaded the printer drive, changed cables, changed ports. Installed a different printer and it will not print e… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My computers have apparently lost network connection with my
My computers have apparently lost network connection with my Kyocera FS-1028MFT and when I type in the 192.168.1.131 address the command center does not come up. Cannot print! Booth… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
How to discontinue PAUSE so I can resume printing from apple
How to discontinue PAUSE so I can resume printing from apple Mac computer. When i attempt to print a message I receive the notice: "printer on Pause, do you want to resume printing?" and when I resume… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
402 satisfied customers
My Toshiba Satellite is connected via a USB / Parallel cable
My Toshiba Satellite is connected via a USB / Parallel cable to an HP LaserJet4 Plus printer. It will only print one document, to print again I have to reboot the laptop - any ideas?… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x