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Will not print Cites error 0x97. Not sure

Customer Question
Second opinion] Will not print...
Second opinion] Will not print Cites error 0x97JA: Is your printer displaying the error on all print jobs, even after you restart it?Customer: YesJA: When did you last update the printer driver software?Customer: Not sureJA: Anything else you want the Printer Expert to know before I connect you?Customer: no
Submitted: 3 months ago.Category: Printers
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Answered in 6 hours by:
3/27/2018
Technician: Electronics Pete, Engineer replied 3 months ago
Electronics Pete
Category: Printers
Satisfied Customers: 20,373
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 3 months ago

Error 0x97JA indicates a hardware fault which will require a repair.

You can try resetting the printer, however if that doesn't work then it is likely beyond economical repair unless it is under warranty.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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